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Embrace Conflict and Diversity to Grow the Strongest Possible Teams

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2020 has been a time of unrest, listening, and re-evaluating priorities. Businesses have been particularly challenged to examine their own biases and to proactively seek the well-being of all people. While topics of diversity and inclusion can be difficult to navigate, strong leaders recognize that a variety of opinions and backgrounds bring a better result. At P&G, this mindset drives leaders to embrace conflicting opinions . To create an inclusive environment, supervisors try not to shy away from disagreements or heated discussions: “Accessing diverse points of view is vital in creating optimum strategies and plans,” said Geraldine Huse, CEO & chairman of the board. “An inclusive leader creates an environment where disagreement is viewed positively. I have learned from experience that the more diverse the team, the more debate and disagreement we have and the better the outcome . . . Listening to people, understanding and solving problems collectively, taking advantage

Target the Right Customers with Your Next Direct Mail Piece

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You wouldn’t spend $100 million on a new national advertising campaign without carefully set goals and objectives. But when it comes to direct mail, marketers often spray out postcards or fliers without a great deal of thought. In direct mail marketing, careful planning is vital to your success. While the average direct mail response rate is around five percent, strategic targeting can drive that number to nine percent for house lists and as high as 16 percent for personalized mail . To simplify your targeting, start with these questions: Who is the audience? Who is the prospective buyer? Who will receive, read, and hopefully respond to this mailing? The beauty of direct mail is that you can use it to reach only those people who are potential buyers for your product or service. This is called target marketing, and it means that during the development stage, you can use multiple criteria for selecting recipients. Demographics may include age, income, gender, geography

5 Best-Value Print Products to Increase Your Sales

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Advertising dollars are sometimes in short supply, and it can be hard to know where to invest yours.  Print marketing is alive and strong, but if your budget is limited, you may need to focus on a few thoughtfully-crafted items. Here are five pieces that can stretch your dollar the farthest. 1. Business Cards First impressions can make or break your business, and a positive experience can create long-lasting relationships.  Despite our online connections, business cards continue as a staple of every industry, because of their role in the branding experience. These cards hold more than just contact details: smart strategists view them as a glance into a company’s quality, personality, or services.  While they are inexpensive to print, their impact is significant!  2. Targeted Postcards A physical object in their hands gives your message palpable weight.  And recent stats bring news of impressive direct mail response rates. In 2018, postcards sent to generic prospect list

Sell the Story, Not Just the Product

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When it comes to marketing, one detail people often overlook is how pricing comes in to play. If you think pricing is an insignificant part of your messaging, you should think again. Pricing is a marketing tool, not simply a way to get money. And while marketing may change your pricing, the opposite is also true – pricing should change your marketing. Stories That Sell In any sales transaction, countless stories are being told, including the stories we tell ourselves and the image we convey to those around us. The exorbitant price of a brand name basketball shoe communicates an obvious story to the people who see you wearing it. And the rock bottom pricing at a clearance closeout tells your internal budget coach a story about what a fool you’d be to overlook this sale! As a marketer, price determines what your business stands for, who you’re designing for, and the story you tell customers. How might that play out? Here’s a practical example. Consider a baker who wants to ad

Simple Strategies for Mobilizing Powerful Testimonials and Reviews

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How do you grab a lifeline on “Who Wants to Be a Millionaire?” Ask the audience! While “experts” tend to get a trivia question right two-thirds of the time, the audience gets that answer right 91 percent of the time. Why? Because individually we are limited, but collectively we are genius. In today’s global economy, buyers understand the importance of collective intelligence. People rely on others to help them decide what movies to see, which vet to patronize, or the best software to buy. More than half of adults under age 50 consult online reviews before making a purchase decision, and 88% read reviews to determine the quality of a local business. Meet One of the Millions AutoTrader.com put testimonials to work in a recent print ad for their company. To recruit new dealers for their association, AutoTrader.com used a pocket folder with sell sheet inserts featuring recent, happy buyers. These 5x7 flyers introduced customers with the headline, “Meet One of the Millions,” an

How to Establish Trust with Potential Clients

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Have you ever received a cold call from someone trying to sell you something? Which of these actions characterized your response? You found an excuse to hang up You used short words or sentences in response to leading questions You used delay tactics or told the salesperson you’d call them down the road You were excited about the call and took proactive steps to learn more If you are like most people, you probably lean toward a quick disconnect. That’s because behaviors 1-3 are basically kneejerk reactions that display a lack of trust. Easing Past Apprehension Sales can be scary – for everyone involved. When you begin by recognizing this, you gain an immediate advantage. If you want to influence how a person thinks or responds, first you must guide them out of the calm sea of apathy and into riskier waters of decision. And that requires trust. So how do you get there? Especially if you’re wooing prospects you might never see face-to-face? Here are three helpfu

Overcome Nervousness in Your Video-Conference Meetings

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If you were called to stand up and give an impromptu speech, would you flourish or would you flee? One of the world’s richest men said he used to be so scared of public speaking that he was “terrified of getting up and saying [his] name.” Warren Buffett spent most of his college years avoiding courses with group speaking elements, and even signed up for a public speaking course but dropped out at the last minute . Beating Back the Butterflies Glossophobia, or fear of public speaking, is believed to affect at least 75 percent of the population. From small butterflies to full-on panic, public speaking causes many to tremble. Comedian Jerry Seinfeld once joked that some people report that they fear public speaking more than death, so “if you go to a funeral, you’re better off in the casket than doing the eulogy!” With the 2020 pandemic thrusting us into a new world of virtual meetings, this discomfort can be amplified. Professors and teachers around the world report teaching to